Marking your attendance for each session that you book and attend is mandatory. Please ensure that you mark your attendance at the attendance tab present at the center. The option to mark your attendance will only available from 15 minutes prior to the sessions start time to 15 minutes after the session start time. For example - For a session at 7 pm, the option to mark your attendance will be available from 6:45 pm onward till 7:15 pm.
Please note that the option to mark your attendance will be available till 15 minutes post the sessions start time but joining a sessions will only be allowed upto 5 minutes from the session start time. The first 5 minutes would be the warm up and without the same, you would not be allowed to join the class. Also joining a session after 5 minutes would also interrupt an ongoing class and affect other members.
Penalty for not attending classes
In order to ensure efficient utilization of classes and to curb overbooking, not attending a booked session or not cancelling a session on time may lead to a penalty. Each pack has a pre-set number of no shows that you are allowed to have post which every no show would lead to a reduction of one day each from your membership. The number of no shows for each pack -
1 Month weekend unlimited - 4
3 Month unlimited - 6
6 Months unlimited - 12
12 Months unlimited - 24
Further to the number of no shows, if you accidentally miss marking your attendance or cancelling a class, you can have the no show for the same reversed as an exception. Just log into the app and select the session you missed from the "Today" tab and click on report a problem. Please note, this exception will only be available twice during your membership with us