When there is no attendance marked for a booked session we consider it to be a no show.  With each membership you get a preset number of no-shows where you are not penalised until you exhaust these no shows. 

When you use up the allocated number of no shows, for every additional no show, you may incur a penalty. We encourage all our customers to CANCEL class if they are unable to attend. This allows other users to book your slot. Classes can be cancelled TILL 60 mins in advance. In order to ensure efficient utilization of classes, not cancelling a session on time will lead to a no show and possible penalty:

  • 2 no shows per month are allowed for users who are on subscription
  • Post this limit, every no show would lead to a penalty of Rs.100
  • No-show penalty amount will be added to your next month’s bill
  • You can check the number of no-shows remaining on the pack page by following the steps below:
  • Click on "My packs" on the "Plan" screen 
  • Select your active Cult subscription

If you accidentally miss marking your attendance or cancelling a class, you can also reverse this no show as an exception. Just log into the app and select the session you missed from the "Today" tab and click on report a problem. Please note, this exception will only be available twice during your tenure with us and will not refresh on a new pack purchase

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