We encourage all our customers to CANCEL class if they are unable to attend. This allows other users to book your slot. Classes can be cancelled TILL 60 mins in advance. In order to ensure efficient utilization of classes, not cancelling a session on time may lead to a penalty:

  • Penalty for missing/not cancelling a demo session: Reduction of 1 trial class. 
  • Penalty for missing/not cancelling a membership session: Each membership package has a pre-set number of no shows that you are allowed to have post which every no show would lead to a penalty. The number of no shows for each pack - 
  • 1 month pack- 4
  • 3 months pack - 6
  • 6 months pack - 12
  • 12 months pack - 24
  • Monthly subscription: 2/month
  • Penalties for each pack are as follows:

1 month pack- 1 day reduction from membership duration per extra no-show

3 months pack - 1 day reduction from membership duration per extra no-show

6 months pack - 1 day reduction from membership duration per extra  no-show

12 months pack - 1 day reduction from membership duration per extra no-show

Monthly subscription: Rs.50 per extra no-show

Further to the number of no shows, if you accidentally miss marking your attendance or cancelling a class, you can have the no show for the same reversed as an exception. Just log into the app and select the session you missed from the "Today" tab and click on report a problem. Please note, this exception will only be available twice during your tenure with us and will not refresh on a new pack purchase

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